PS5 not connecting to the internet? 14 solutions (2023)

Having trouble connecting your PS5 console to a specific Wi-Fi or Ethernet network? Is your PS5 connected to a network but no internet access? You cannot play games or download applications because yourPS5 keeps disconnecting from wifi?

We show howFix PS5 connection issuesin the Standard and Digital Editions of the console. This tutorial covers troubleshooting solutions for all sorts of Internet-related issues on PlayStation 5.

Table of contents

    1. Check the network password or security details

    If you're connecting your PS5 to a password-protected network, make sure you have the correct password. Entering the wrong Wi-Fi password can trigger the error message "Could not connect to the Wi-Fi network". If you are not sure, check the network settings or contact your administrator to confirm the password.

    2. Manually connect to the Wi-Fi network

    Your PS5 console will not automatically detect a hidden wireless network unless you have previously connected to the network. If your PS5 cannot find a network, join the network manually.

    OrIdeas>network settings>Configure the Internet connection>configure manually>use WiFi>enter manually.

    Enter the network name orService Set Identifier (SSID), password, proxy server and other information. chooseCompletedContinue.

    (Video) How to Fix Network Errors and Dropped Connections on PS5! | SCG

    Check the router settings or contact your network administrator for network connection information.

    3. Use an Ethernet cable

    Switch to an Ethernet network if there is a problem with your wireless connection. Connect an Ethernet or LAN cable to your PS5 and configure the wired connection in the console's settings menu.

    OrIdeas>Rot>Ideas>Configure the Internet connectionand selectConfigure wired LAN.

    4. Run a network test

    PlayStation 5 has a native tool to test and diagnose your internet connection. The tool can diagnose slow upload or download speeds and other connection issues. If your PS5 connects to a network but you can't use the internet, use the tool to check the network signal strength.

    Open the settings menu of your PS5, go toRot>connection statusand selectInternet Connection Test.

    If your network passes all tests, there is likely a problem with your PlayStation Network console or servers.

    If the tool indicates a problem, reboot the router and run the test again. Moving your router closer to the PS5 or using a network booster/extender can improve your connection speed. Check out other optionsImprove your network's Wi-Fi signal and performance.

    Contact your Internet Service Provider (ISP) or network administrator if the network problem persists.

    (Video) Most PS5 Users Don't Know This Wi-Fi Fix

    5. Change the DNS server settings

    SomePS5 users on RedditFixed internet connection issues by switching to Google DNS server. Try this and see ifGoogle's free public DNS serverReestablish the internet connection on your PS5.

    1. OrIdeas>Rot>Configure the Internet connection. Navigate to the problematic network and press the buttonoptionsTaste am PS5-Controller.
    1. chooseAdvanced settings.
    1. Change the DNS settings from "Automatic" toManual.
    1. Then set the primary DNS to8.8.8.8and the secondary DNS for8.8.4.4. Select OK to save the new DNS settings.

    Try playing online games or accessing the PlayStation Store and verify that your PS5 is now connecting to the internet.

    6. Turn your router off and on again

    Sometimes your router or modem can't authenticate itself or allow new connections due to temporary system failures. Resetting the router can restore normal connection.

    Unplug the router's power adapter and plug it back in after a few seconds. For battery-powered mobile routers, remove and reinsert the battery, and then turn the device back on.

    Routers sometimes don't work properly when they overheat. If the router is hot or overheating, turn it off and let it cool for a few minutes before turning it back on.

    7. Reinicia on PlayStation 5

    As mentioned above, your PS5 could be the problem, especially if other devices are able to connect to the internet.

    strainPostscript buttonOn the DualSense controller, select the power icon in the lower right corner and selectReboot PS5.

    (Video) How to fix network issues on PS5 (2022) I 如何修復 PS5 網絡問題 GT7 | 4K

    Alternatively, unplug the PS5's power cord, wait a few seconds, and then plug it back in. Then try connecting your PlayStation 5 to the internet again and see if that fixes the problem.

    8. Disconnect other devices

    Some networks have a "connection rule" that limits the number of devices that can join and use the network at the same time. Therefore, if your PS5 or other devices cannot connect to a wireless network, it is likely that the network has reached its connection limit.

    Go to your router settings, increase the network connection limit and try connecting your PS5 to the network again. Contact your network administrator if you cannot access the router settings. If you cannot increase the connection limit, disconnect other devices from the network to free up space for your PS5.

    9. Whitelist or jailbreak your PS5

    If devices other than your PlayStation 5 can connect to a network, your PS5 is likely blocked or blacklisted. If you can access the network management window, check the Device Management or MAC Address Filtering menu to view the blocked devices.

    Unlock or whitelist your PlayStation 5 to regain network access. Please contact your network administrator to unlock the device if you cannot access the network backend settings.

    Unblocking devices on your network depends on the make or model of your router. look at thisTutorial on how to whitelist devices on home networksFor more information.

    10. Check the status of the PlayStation Network server

    If the PlayStation Network (PSN) servers are down, you may not be able to play multiplayer games or access PlayStation Store even if your PS5 has internet access. PSN server outages can also trigger the followingps5 error codes: NW-102216-2, NW-102265-6, NW-102636-8, WS-116483-3 und NP-103047-5.

    Use oPlayStation Network Service-Toolto check the service status in your region. Select your country or region from the drop down menu and wait for the result.

    (Video) PS5: How to Fix Cannot Connect to PSN Network Server Within Time Limit Tutorial! (2021)

    If some services aren't working in your region, you'll have to wait for PlayStation to restore them.

    11. Update your router's firmware

    Wi-Fi routers often fail to function properly when the firmware is buggy or outdated. Go to your router's web dashboard and install any available firmware or software updates. Consult your router's manual or contact the manufacturer for specific instructions on updating the firmware.

    12. Update your PS5

    The PS5 software update canTroubleshooting Ethernet and Wi-Fi. However, since you cannot access the internet, you must install the update with oneUSB drive formatted with FAT32.

    1. Create oneps5folder on the USB drive and create another oneTO UPDATESubpasta and Main Pasta also PS5
    2. Download the PS5 console update fileon another computer and save the file asPS5.WELPEN-UPDATEon the USB drive.
    3. Connect the USB drive to your PS5 console.
    4. strainpower switchon the console for 7-10 seconds. Release the power button when you hear a second beep. This will boot your PS5 into Safe Mode.
    1. Connect a DualSense controller to the console and press the buttonPostscript button.
    2. then selectSystem software updatein the Safe Mode menu.
    1. chooseUSB storage device updateand follow the instructions.

    13. Reboot the router

    Factory reset the router if none of these troubleshooting solutions solve the problem. Some routers have a physical button (hard reset) while you can only reset some of your settings or the admin menu.

    Consult your router's manual for detailed instructions on resetting its settings. TheHow to factory reset a WiFi routerhas more information.

    14. Factory reset your PS5

    Performing a PS5 settings factory reset can fix performance and connectivity issues.

    OrIdeas>Systemsoftware>reboot options>restore default settings.

    (Video) I fixed it, how ps4 not Picking up any wifi or hotspot easy 💯

    You may be asked to enter your console's lock code. If you haven't changed your PS5 restrictions passcode, enter the default passcode (0000) to begin resetting system settings.

    Find professional support

    We are confident that one of these troubleshooting solutions will fix internet related issues and errors on your PlayStation 5. Contact usSupport PlayStationif your PS5 still cannot establish or maintain an Ethernet or Wi-Fi connection. You can also visit oneSONY or PlayStation Storeto have your PS5 checked for manufacturing defects and hardware damage.


    Why does my PS5 keep failing to connect to the internet? ›

    Double-check your Wi-Fi network and password

    If your network name and password are incorrect, you won't be able to connect to the web. The default name and password should be on the back of your router. If you've changed them, which we recommend, try plugging both in again on your PS5 to make sure they're correct.

    Why is my PlayStation having a hard time connecting to the internet? ›

    If your PS4 won't connect to Wi-Fi or the internet, it's likely one of the following reasons: The PlayStation Network may be offline. Your router may not be connected or having larger connectivity issues. There may be password issues — either with your Wi-Fi or console.

    How do I manually connect my PS5 to the internet? ›

    You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set Up Internet Connection.

    How do you fix PS5 can't connect to online services? ›

    Network issues might cause the “unable to access online services” error in Warzone. You should consider changing your DNS on your computer or on your router to see if it helps.
    Leave all existing settings intact and change your primary and secondary DNS to any of the following:
    1. 1.1. 1.1.
    2. 1.0. 0.1.
    3. 8.8. 8.8.
    4. 4.2. 2.2.

    Should I change DNS on PS5? ›

    An incompatible DNS might also result in high ping in online games. Fortunately, you can manually change the DNS settings in your PS5 and get the services you want. If the connection issues you're experiencing are DNS-related, then setting manual DNS servers can fix it for good.

    Is the PS5 network down? ›


    All services are up and running.

    How do I change DNS on PS5? ›

    PS5 and PS4
    1. From the main menu, go to Settings.
    2. Go to Network and select Settings on the left side of the screen.
    3. Then select Set up Internet Connection and choose the Set up Mannualy option.
    4. Choose the Wi-Fi or LAN network you're using.
    5. Select DNS and type the primary and secondary DNS servers you want to use.

    How do I fix unable to connect to online services? ›

    Restarting your router will allow you to reestablish a different route between your connection and the game's servers. While you're at it, it may also be a decent idea to restart your PC and router just to eliminate the possibility of a software glitch.

    Which DNS is best for PS5? ›

    Best DNS Servers for PS5
    • Editor's choice. Google Public DNS.
    • Best privacy. Cloudflare DNS.
    • Best user control. OpenDNS.
    Jan 19, 2023

    Which DNS server is best for gaming? ›

    Top 8 Best DNS Servers for Gaming
    • Cloudflare.
    • OpenDNS.
    • Verisign.
    • Google Public DNS.
    • Quad9 DNS.
    • Alternate DNS.
    • Level 3 DNS.
    • Comodo Secure DNS.
    Jan 17, 2023

    Why is PlayStation 5 not working? ›

    The power outlet may not be feeding power to the console. Ensure the PS5 is plugged into a wall outlet. Plug a different power cord into the wall outlet to ensure the wall outlet works. Use a working phone charger, another gaming console, or a TV.

    What is error code WS 116522 7 on PS5? ›

    The latest version of system software is not recognized and the update failed. ・Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible, and configure the network settings again.

    How do I fix my PS5 not working? ›

    Power cycle your PS5

    If your console turns on but won't start, hold the Power button for approximately 10 seconds, until the blinking LED light turns off. Next, disconnect the power supply for 20 minutes, then reconnect it and try restarting your device.

    Why is my PlayStation Network not working PS5? ›

    Please try the following steps: Check the PSN status page if there is any server failure or maintenance going on. Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible. And configure the network settings again.

    How do I reset my PS5 without losing everything? ›

    Before selecting Reset Options, select* Back Up and Restore*. In this menu, you can back up your games, apps, and other data to a USB device before performing the reset. This is especially important if you're not a PlayStation Plus subscriber, as all of your saves are stored locally on the console.

    How do you refresh internet settings? ›

    After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
    1. Select Start > Settings > Network & internet > Advanced network settings > Network reset. Open Network & Internet Status settings.
    2. On the Network reset screen, select Reset now > Yes to confirm.

    Is it OK to change your DNS? ›

    to my computer? Changing your current DNS settings to the OpenDNS servers is a safe, reversible, and beneficial configuration adjustment that will not harm your computer or your network.

    How do I reset my Playstation network DNS? ›

    If you have been using a specific DNS server, go to Settings > Network > Set Up Internet Connection > Custom and change the DNS settings.

    How do I change to ipv4 on PS5? ›

    In the Settings tab, select Set up internet connection > Set up manually. Choose Wi-Fi or LAN depending on the connection type you are using. Select Enter manually. Enter all of the information you took down earlier.

    Why is my PS5 not connecting to Internet but my phone is? ›

    To fix the PS5 not connecting to Internet issue, you can try to restart your PS5 and that might fix some little bugs or glitches in your device. You can turn off the device and then turn it back on. During this process, please make sure you have powered down the console.

    How to fix NW 102216 2? ›

    1. Check the PlayStation™Network status page to see if there are any network issues.
    2. Try using a wired connection if possible.
    3. If you are using a wireless connection, try bringing your console closer to your router and removing anything interrupting the connection between the devices.

    How do I disable IPv6 on PS5? ›

    To disable Ipv6, in the Network Connections Properties window, under This connection uses the following items:, click to uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) and then click the OK button.

    How do I test my Internet connection on PS5? ›

    Open the home screen. Choose the gear icon on the top of your screen to open the Settings. Select Network and then Connection Status. Choose Test Internet Connection.

    What is code NW 102261 2 on PS5? ›

    An error has occurred while connecting to the PlayStation™Network. Please try the following steps: Check the PSN status page to see if there are any server failures or maintenance going on. Restart your PlayStation®5 and connect to the Internet using a wired connection if possible.

    How do you fix NAT type error on PS5? ›

    To achieve this, you will be required to note down the IP address of your service and then go to the address by using either your PC or your mobile device. Here, you will have the option to enable UPnP, following which you must restart your router for the settings to be updated.

    Why is PS5 suspended? ›

    If you cannot sign in from another device, your account is suspended due to a violation of the terms of service.

    Should I use IPv4 or IPv6 for PS5? ›

    Please note, PS5 consoles support IPv6 network connections but do not support IPv6-only network connections. If your router is set to IPv6-only, please change your router settings to use IPv4. For more information about changing your router settings, please contact the manufacturer.

    Is disabling IPv6 good? ›

    We do not recommend that you disable IPv6 or its components. If you do, some Windows components may not function. We recommend using Prefer IPv4 over IPv6 in prefix policies instead of disabling IPV6.

    Will disabling IPv6 speed up? ›

    The myth lived on, however, because computers would supposedly search for an IPv6 address first before realizing it's not available and switching to the more common IPv4. Disabling IPv6 would bypass those speed bumps.


    1. Spider Living In My PS5
    (SuperXee x2)
    2. Fix PS5 Can’t Connect to the Server Error
    3. Delayed Execution | Sacred Symbols: A PlayStation Podcast, Episode 245
    (Last Stand Media)
    4. Here's Why Your PS5 Won't Update Anymore
    (John Glasscock)
    5. Starlink Full Review - 20 Things you MUST Know!
    (Fisayo Fosudo)
    6. This Trick PS5 Feature REALLY Speeds Up Internet Speed & REDUCES Online Gaming Lag
    (John Hammer)
    Top Articles
    Latest Posts
    Article information

    Author: Horacio Brakus JD

    Last Updated: 01/06/2023

    Views: 6771

    Rating: 4 / 5 (51 voted)

    Reviews: 82% of readers found this page helpful

    Author information

    Name: Horacio Brakus JD

    Birthday: 1999-08-21

    Address: Apt. 524 43384 Minnie Prairie, South Edda, MA 62804

    Phone: +5931039998219

    Job: Sales Strategist

    Hobby: Sculling, Kitesurfing, Orienteering, Painting, Computer programming, Creative writing, Scuba diving

    Introduction: My name is Horacio Brakus JD, I am a lively, splendid, jolly, vivacious, vast, cheerful, agreeable person who loves writing and wants to share my knowledge and understanding with you.