PS5 not connecting to the internet? 14 solutions (2023)

Having trouble connecting your PS5 console to a specific Wi-Fi or Ethernet network? Is your PS5 connected to a network but no internet access? You can't play games or download apps because yourPS5 keeps disconnecting from wifi?

We show howFix PS5 connection issueson the Standard and Digital Editions of the console. This tutorial covers troubleshooting for all sorts of Internet-related issues on PlayStation 5.


    1. Check the network password or security details

    If you're connecting your PS5 to a password-protected network, make sure you have the correct password. Entering the wrong Wi-Fi password may trigger the “Cannot connect to Wi-Fi network” error message. If you are not sure, check the network settings or contact your administrator to confirm the password.

    2. Manually connect to the Wi-Fi network

    Your PS5 console will not automatically detect a hidden wireless network unless you have previously connected to the network. If your PS5 cannot find a network, join the network manually.

    BecomesIdeas>network settings>Configure the Internet connection>configure manually>Use WiFi>enter manually.

    Enter the name of the network orService Set Identifier (SSID), password, proxy server and other information. chooseMadeKeep going.

    Check the router settings or contact your network administrator for network connection information.

    3. USA and Cable Ethernet

    Switch to an Ethernet network if there is a problem with your wireless connection. Connect an Ethernet or LAN cable to your PS5 and set up the wired connection in the console's settings menu.

    BecomesIdeas>Rot>Ideas>Configure the Internet connectionand selectConfigure wired LAN.

    4. Run a network test

    PlayStation 5 has a native tool to test and diagnose your internet connection. The tool can diagnose slow upload or download speeds and other connection issues. If your PS5 connects to a network but you can't use the internet, use the tool to check the network signal strength.

    Open the settings menu of your PS5, go toRot>connection statusand selectTest the internet connection.

    If your network passes all checks, there is likely an issue with your console or PlayStation Network servers.

    If the tool indicates a problem, reboot the router and run the test again. Moving your router closer to the PS5 or using a network booster/extender can improve your connection speed. Check out other optionsImprove the WiFi signal and performance of your network.

    Contact your Internet Service Provider (ISP) or network administrator if the network problem persists.

    5. Change the DNS server settings

    SomePS5 users on RedditFixed internet connection issues when switching to Google DNS server. Try this and see ifFree public DNS server from GoogleReestablish the internet connection on your PS5.

    1. BecomesIdeas>Rot>Configure the Internet connection. Navigate to the problematic network and press the buttonoptionsbutton on the PS5 controller.
    1. chooseadvanced settings.
    1. Change the DNS settings from "Automatic" toManual.
    1. Then set the primary DNS to8.8.8.8and secondary DNS for8.8.4.4. Select OK to save the new DNS settings.

    Try playing online games or accessing the PlayStation Store and verify that your PS5 is now connecting to the internet.

    6. Turn your router off and on again

    Sometimes your router or modem is unable to authenticate itself or allow new connections due to temporary system glitches. Resetting the router can restore normal connection.

    Unplug the router's power adapter from the outlet and plug it back in after a few seconds. For battery-powered mobile routers, remove and reinsert the battery, and then turn the device back on.

    Routers sometimes don't work properly when they overheat. If the router is hot or overheating, turn it off and let it cool for a few minutes before turning it back on.

    7. Reinicia on PlayStation 5

    As mentioned above, your PS5 could be the problem, especially if other devices are able to connect to the internet.

    to squeezePostscript buttonOn the DualSense controller, select the power icon in the lower right corner and selectReboot PS5.

    Alternatively, unplug the PS5's power cord, wait a few seconds, and then plug it back in. Then try connecting your PlayStation 5 to the internet again and see if that fixes the problem.

    8. Disconnect other devices

    Some networks have a "connection rule" that limits the number of devices that can join and use the network at the same time. If your PS5 or other devices cannot connect to a wireless network, the network has probably reached its connection limit.

    Go to your router settings, increase the network connection limit and try connecting your PS5 to the network again. Contact your network administrator if you cannot access the router's settings. If you cannot increase the connection limit, disconnect other devices from the network to free up space for your PS5.

    9. Whitelist or jailbreak your PS5

    If devices other than your PlayStation 5 can connect to a network, your PS5 is likely banned or blacklisted. If you can access the network management window, check the Device Management or MAC Address Filtering menu to view the blocked devices.

    Unlock or whitelist your PlayStation 5 to regain network access. Contact your network administrator to unlock your device if you cannot access the network backend settings.

    Unblocking devices on your network depends on the make or model of your router. look at thatTutorial on how to whitelist devices on home networksFor more informations.

    10. Check the status of the PlayStation Network server

    If the PlayStation Network (PSN) servers are down, you may not be able to play multiplayer games or access PlayStation Store even if your PS5 has internet access. PSN server outages can also trigger the followingError codes on ps5: NW-102216-2, NW-102265-6, NW-102636-8, WS-116483-3 und NP-103047-5.

    use thePlayStation Network Service-Toolto check the service status in your region. Select your country or region from the drop down menu and wait for the result.

    If some services aren't working in your region, you'll have to wait for PlayStation to reset them.

    11. Update your router's firmware

    Wi-Fi routers often fail to function properly when the firmware is buggy or outdated. Go to your router's web panel and install any available firmware or software updates. Consult your router's manual or contact the manufacturer for specific instructions on updating the firmware.

    12. Update your PS5

    Updating your PS5 software canTroubleshooting Ethernet and WiFi. However, since you cannot access the internet, you must install the update with oneUSB drive formatted with FAT32.

    1. Create oneps5folder on the USB drive and create another oneTO UPDATESubpasta and Pasta on PS5
    2. Download the PS5 console update fileon another computer and save the file asPS5.WELPEN-UPDATEon the USB drive.
    3. Connect the USB drive to your PS5 console.
    4. to squeezepower switchon the console for 7-10 seconds. Release the power button when you hear a second beep. This will boot your PS5 into Safe Mode.
    1. Connect a DualSense controller to the console and press the buttonPostscript button.
    2. then selectUpdate system softwarein the Safe Mode menu.
    1. chooseUSB storage device updatesmoke you soon

    13. Reboot the router

    Factory reset the router if none of these troubleshooting solutions solve the problem. Some routers have a physical button (hard reset) while you can only reset some of your settings or the admin menu.

    Consult your router's manual for detailed instructions on how to reset your settings. TheHow to factory reset a WiFi routerhas more information.

    14. Factory reset your PS5

    Factory resetting your PS5 settings can fix performance and connection issues.

    BecomesIdeas>Systemsoftware>reset options>restore default settings.

    You may be prompted to enter your console's restriction access code. If you haven't changed your PS5 restrictions passcode, enter the default passcode (0000) to begin resetting system settings.

    Find professional support

    We are sure that one of these troubleshooting solutions will fix internet related issues and errors on your PlayStation 5. Contact usPlay PlayStationif your PS5 still cannot establish or maintain an Ethernet or Wi-Fi connection. You can also visit oneSONY or PlayStation Storeto have your PS5 checked for manufacturing defects and hardware damage.


    Why is my PS5 not connecting to the Internet but everything else is? ›

    Restart your PlayStation

    Doing so will clear old data and force it to try and reconnect to your Wi-Fi network. To restart your PlayStation, press the PS button on the controller, select the power icon, then select Restart PS5. Now try connecting to Wi-Fi again.

    Why is my PS5 not connecting to PlayStation Network? ›

    Please try the following steps: Check the PSN status page if there is any server failure or maintenance going on. Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible. And configure the network settings again.

    Why won't my PS5 connect to my 5G internet? ›

    Press the Options button on your controller to access the advanced menu. Select 5GHz under Wi-Fi Frequency Bands. The PlayStation will then re-scan for Wi-Fi networks on the 5GHz band – wait a few seconds. Select the network you'd like to connect to, and complete setup as usual.

    Why is my PlayStation struggling to connect to internet? ›

    If your PS4 won't connect to Wi-Fi or the internet, it's likely one of the following reasons: The PlayStation Network may be offline. Your router may not be connected or having larger connectivity issues. There may be password issues — either with your Wi-Fi or console.

    Why is my PS5 Wi-Fi bad even though its wired? ›

    Causes of Slow Wi-Fi on PS5

    Problems with your router and modem. Interference between the PS5 console and your router. Your network is overloaded. Problems with the PlayStation Network (PSN) servers or the online service you're trying to use.

    Why won t my PS5 connect to Wi-Fi but my phone will? ›

    Restart your router and modem. If you're having trouble connecting to Wi-Fi with your other devices, restart your router and modem to see if that fixes the problem. Move the PS5 closer to your wireless router. If the console is far away from your router, the wireless signal may not reach your PS5.

    Should I use 2.4 or 5GHz on PS5? ›

    That's the gist in short: 2.4GHz for distance, 5GHz for speed. So, if your PS5 in within close range of your router, it only makes sense to use the 5GHz band to max out your speeds for everything from game downloads to online play.

    Should I use 2.4 or 5GHz? ›

    If you want better range, use 2.4 GHz. If you need higher performance or speed, use the 5GHz band. The 5GHz band, which is the newer of the two, has the potential to cut through network clutter and interference to maximize network performance. Which means this band will be better for things like reducing game lag.

    How do I change DNS on PS5? ›

    PS5 and PS4
    1. From the main menu, go to Settings.
    2. Go to Network and select Settings on the left side of the screen.
    3. Then select Set up Internet Connection and choose the Set up Mannualy option.
    4. Choose the Wi-Fi or LAN network you're using.
    5. Select DNS and type the primary and secondary DNS servers you want to use.

    What is WS 116521 6? ›

    Fixing Error Code WS-116521-6 on PlayStation

    This code indicates a poor internet connection to the PlayStation servers or service may be undergoing maintenance. So often, you only need to wait for the problem to be solved.

    How do I allow my PS5 to connect to my network? ›

    You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set Up Internet Connection.

    Should I change DNS on PS5? ›

    An incompatible DNS might also result in high ping in online games. Fortunately, you can manually change the DNS settings in your PS5 and get the services you want. If the connection issues you're experiencing are DNS-related, then setting manual DNS servers can fix it for good.

    Does PS5 use Wi-Fi 6 or Ethernet? ›

    Many gamers are asking whether Sony PlayStation 5 has support for Wi-Fi 6. The short answer is yes. PS5 has a Sony J20H100 Wi-Fi 6 network card with support for 2x2 MU-MIMO wireless transfers and Bluetooth 5.1.

    Should I use wired or Ethernet for PS5? ›

    If you want to have the best experience playing online multiplayer on PS5, you may want to consider forgoing the Wi-Fi setup. Instead, staying wired with one of the best Ethernet cables will ensure that your PS5 has the strongest, fastest internet connection possible.

    Is it better to use Ethernet or wireless PS5? ›

    Even if your WIFI so strong, still I would recommend you connect your PS5 and TV via cable, as cable is always much stable and reliable than a Wi-Fi connection.

    Is the PS5 network down? ›


    All services are up and running.

    How do I disable IPv6 on PS5? ›

    To disable Ipv6, in the Network Connections Properties window, under This connection uses the following items:, click to uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) and then click the OK button.

    Why does my PlayStation 5 keep disconnecting from Wi-Fi? ›

    Wi-Fi network congestion, wireless interference from home appliances (such as microwave ovens), corrupted DNS cache, incorrect DNS settings, downed DNS server, corrupted PlayStation database, a glitch in either your PlayStation or your Wi-Fi router's communication module, or even a software bug in the PlayStation's ...

    Can PS5 handle 5GHz Wi-Fi? ›

    The PlayStation 5 is capable of operating on 2.4GHz Wi-Fi and 5GHz Wi-Fi band frequencies. The issue is that it doesn't necessarily default the best connection.

    What are the best connection speeds for PS5? ›

    We recommend at least 50–100 Mbps to game on the PS5.

    Curious about whether you need more internet speed for the PS5 digital edition or what internet speed you need to game with PlayStation Now?

    How can I boost my Wi-Fi signal on PS5? ›

    If your PS5 speed test comes back significantly slower than the room your router is in, consider moving your console closer to it to strengthen your internet signal. Another way to strengthen your internet connection is by using a wired connection.

    Is 2.4 GHz very slow than 5GHz? ›

    The primary differences between wireless frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides the most coverage but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds.

    How do I connect 2.4 GHz to WiFi instead of 5? ›

    To connect your Android device to a 2.4 GHz network:
    1. Open the Settings app for your Android device.
    2. Tap Connections.
    3. Tap Wi-Fi.
    4. To see available networks, tap the Wi-Fi switch to On.
    5. Select a 2.4 GHz Wi-Fi network. ...
    6. If prompted, enter the password for the network.

    How do I fix DNS error on PS5? ›

    Change the Primary DNS and secondary DNS on your PS5 console to 8.8. 8.8 and 8.8. 4.4, respectively. To do this, navigate your way to the PS5 Home Screen > Settings > Network > Settings > Set-Up Internet Connection > Set Up Manually > Use Wifi or Use a Lan Cable (depends on your preference) > Select DNS.

    What DNS is safe for gaming? ›

    The 10 best DNS servers for gaming in 2023 are Google DNS, Cloudflare DNS, Quad9 DNS, OpenDNS, Clear Browsing, Verisign DNS, AdGuard DNS, Comodo Secure DNS, Norton ConnectSafe, and Yandex DNS. Using any of these DNS servers will help improve your gaming experience and provide a smoother online gaming experience.

    What DNS should I use for gaming? ›

    Cloudflare. It is the best DNS server you will find on the internet today because it has an intelligent service. It helps you in optimizing your overall gaming experience. Cloudflare does so by improving speeds and reducing lags.

    Is it safe to change DNS server? ›

    to my computer? Changing your current DNS settings to the OpenDNS servers is a safe, reversible, and beneficial configuration adjustment that will not harm your computer or your network.

    How do I change my ipv4 address on PS5? ›

    In the Settings tab, select Set up internet connection > Set up manually. Choose Wi-Fi or LAN depending on the connection type you are using. Select Enter manually. Enter all of the information you took down earlier.

    How do I get Internet to work on my PS5? ›

    You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set Up Internet Connection.

    Does resetting PS5 delete data? ›

    Reset Your Console will restore all of the settings to their default options and erase all of the data that has been saved to your PS5.

    How to do a clean reset on PS5? ›

    How to reset a PS5 step-by-step
    1. Step 1: Navigate to the Settings menu (gear icon).
    2. Step 2: Select System.
    3. Step 3: Select System software.
    4. Step 4: Select Reset options.
    5. Step 5: Select Reset your console.
    6. Step 6: Select Reset.
    7. Step 1: Navigate to System Software.
    8. Step 2: (Optional): Back up your data.
    Feb 9, 2023

    Which DNS server is best for gaming? ›

    Top 8 Best DNS Servers for Gaming
    • Cloudflare.
    • OpenDNS.
    • Verisign.
    • Google Public DNS.
    • Quad9 DNS.
    • Alternate DNS.
    • Level 3 DNS.
    • Comodo Secure DNS.
    Jan 17, 2023

    Is it risky to change DNS? ›

    Changing your current DNS settings to the OpenDNS servers is a safe, reversible, and beneficial configuration adjustment that will not harm your computer or your network.

    What is the fastest PS5 Wi-Fi settings? ›

    That's the gist in short: 2.4GHz for distance, 5GHz for speed. So, if your PS5 in within close range of your router, it only makes sense to use the 5GHz band to max out your speeds for everything from game downloads to online play.

    What is error code WS 116522 7 on PS5? ›

    The latest version of system software is not recognized and the update failed. ・Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible, and configure the network settings again.

    What is the most common problem with PS5? ›

    Wi-Fi issues are the most common problems with PS5. But in most cases, a console is not even the source of the problem. Try those 4 solutions to fix PlayStation 5: Connect your phone or PC to the same network as PS5.

    Why the PS5 are having problems? ›

    The PlayStation 5 has been having some severe issues regarding the console's power supply. Users have reported that their PS5 has actually not been turning on after turning it off. The reason for that is the internal power issue, which is certainly not good. However, this issue can be fixed if you contact Sony.


    Top Articles
    Latest Posts
    Article information

    Author: The Hon. Margery Christiansen

    Last Updated: 04/07/2023

    Views: 6769

    Rating: 5 / 5 (50 voted)

    Reviews: 81% of readers found this page helpful

    Author information

    Name: The Hon. Margery Christiansen

    Birthday: 2000-07-07

    Address: 5050 Breitenberg Knoll, New Robert, MI 45409

    Phone: +2556892639372

    Job: Investor Mining Engineer

    Hobby: Sketching, Cosplaying, Glassblowing, Genealogy, Crocheting, Archery, Skateboarding

    Introduction: My name is The Hon. Margery Christiansen, I am a bright, adorable, precious, inexpensive, gorgeous, comfortable, happy person who loves writing and wants to share my knowledge and understanding with you.