The PlayStation 5 has a list of internet connection issues, usually related to random disconnections, WiFI issues, and network errors. We also encountered these errors when configuring the PS5 and unlike many other hardware.
This console was recently released, so there aren't many authentic guides out there. Also, it took us a few hours to diagnose PS5 connection issues and find the right solutions. If you are also in the same loop of finding a solution to any of the issues listed above, make sure you apply these changes. Even if you are facing various issues mainly related to DualSense,head here.
PS5 Won't Connect to the Internet: How to Fix It
Check PlayStation Network status
Firstly, you need to make sure the PlayStation Network is working. This is not directly related to why the PS5 won't connect to Wi-Fi or randomly disconnects. However, it checks for the reason why you cannot sign in or may not be able to connect. PlayStation Network is not global; it is divided into regions; So you have to manually check if it is offline in your country. Once out of the way, follow the other troubleshooting methods.
- Connect your PS5 to Wi-Fi.
- more toWebsite da PlayStation Networkand check that all services are working.
- If it doesn't, you should probably wait a few hours.
Connect the PS5 to the network with an Ethernet cable
The most important step that validates all issues is to use aCabo Ethernet. There's a lot at stake here; Once you connect your PS5 to the Internet using an Ethernet cable, it will ensure that the Internet is fine, the PS5 has no network-related hardware issues, and your Internet is also working fine. These three aspects of networking are highly dependent on how your PS5 performs when connected wirelessly. Also, see how you can do this by connecting your PS5 to the network using an Ethernet cable.
- hello say einsCabo ethernet grandedepending on how far your router is from the PlayStation 5.
- Connect one end of theEthernet um PS5and the second to the modem.
- Once that's done, open your PS5 andClick Settings in the top right corner.
- Then Network > Settings > Configure Internet Connection > Select Wired Lan 1 > Connect.
- make sure you areAfter that, run an Internet connection test.More on that below.
Execute o teste da PlayStation Network
As well as noticing that your PS5 has successfully connected to the Internet. Now you need to check your internet and see if you have any faulty networks. The internet connection test feature on PS5 ensures that all necessary factors are validated including NAT type, network login, internet connection, IP address and speeds. You can run an internet connection test by following the steps below.
- Click Settings > Network > Connection Status >internet connection test
- It will take a while, but the results will be on your screen soon enough.
PS5 users often complain that they are unable to connect their console to the wireless internet. This is compounded by other issues such as B. Internet connection not showing up in settings and severe lags in multiplayer games. To fix all this at once, you need to reset the router afterwards. This will ensure that all possible factors that could be behind network issues on PS5 are fixed. For example, if you can't see your network on the PS5, it could be due to a hardware failure in the Control Panel, or even worse, the wireless connection is turned off in your router settings. Likewise, other factors will be completely restored to their default settings, allowing you to connect your PS5 wirelessly.
However, we would have shown you the steps on how to reset your internet router. This mainly involves different modems with unique methods that can vary. The most common way to reset a router is to hold the button over the reset text for 15 seconds. Once this is done you should be able to see a flicker in the modem lights and then it is a good idea to try connecting your PS5 wirelessly.
reset internet password
There is always irrefutable evidence that every time the internet password is changed, all connected devices are automatically wiped. That said, this could also be the case with PS5 Wi-Fi issues where users are unable to use the internet even if it was working a few days ago. All in all, the solution to this is remarkably simple. You will need to reconfirm your internet password, so go to PlayStation 5 Settings > Network > Forgot Internet Connection and reconnect with the correct password. Most commonly players wake up and when they start PS5. You have problems with no internet connection and this problem is confused with WiFi problems. Also, you need to ensure that no one in your household constantly changes the internet password as this would always result in disconnection.
Apply Router Signals Coming to PS5
Suppose you have analyzed that the PS5 works fine with an Ethernet cable. It now detects the possibility that there are minor issues with your Bluetooth connection. The problem boils down to three main causes. These include:
- signal problem.
- The router cannot provide a real WiFi connection.
- Faulty PS5 won't connect wirelessly.
However, you must try all these three points. The first, which we call the signal problem, is straightforward.
All you have to do is move yourConnect the PS5 to the router and check if the signals appear on your console.Likewise, you can also move your router to the PS5 and make sure it shows the network. Please note that your Internet WiFi must be activated during this process. And to confirm, connect at least one device (mobile) to check if it works. If network signals appear after moving the console or router, then you may have this problem. Likewise, to fix the problem, get a WiFi booster or extender.
insidesecond scenario,And youThe router cannot provide WiFi connections.So it looks like you need to change it. This can be confirmed not only by the PS5, but also by another device. Usually this is not a common factor but usually users turn off WiFi from control panel. This step can be somewhat technical. So you need to contact your ISP and discuss your PS5 WiFi problem.
worst case scenarioit could be a faulty PS5 that can't identify WiFi.This is highly unlikely, and before proceeding, assume that a replacement is required. We recommend following all the steps below and fixing the internet. If your PS5 couldn't connect to WiFI, it's reasonable to assume that DualSense wouldn't work either.
Reboot PS5 and Router
Despite the fact that most of the fixes here are advanced and require some technical knowledge. There is also the method of resetting your router and PS5. This method will help you if you are facing WiFi or connection issues lately. The problem could, as we anticipate, be caused by the router or the PS5 itself. Typically these devices require an update and once done the settings will change. In addition, there can also be minor bugs that cause this problem and you can even fix this common issue which gets automatically fixed after a reboot.
Depending on your modem or internet router, reset it first and then do the same for the PS5.
Change DNS addresses
As mentioned above, changing your PS5's DNS addresses by accessing your network can also be a useful step in fixing PS5 Wi-Fi issue. This case study covers a situation where you are already connected to the Internet but cannot use it. Furthermore, it can also work when you are experiencing extremely slow internet speeds and constantly being disconnected. That said, you should know that sometimes DNS addresses can go wrong and your ISP is to blame. There are public DNS addresses like Google's that are easily accessible and work perfectly. See how you can do this.
- Go back to Settings > Network > Settings.
- click inConfigure Internet connectionand make sure Connect to the Internet is checked
- Then click on your connected network > Advanced settings.
- NowChange DNS settings from automatic to manualand then add this given value to bothPrimary and secondary DNA.
|primary dns server||Second DNS server|
- When finished, click Ok and dieThe Internet reconfigures your hotspot.
Switch between 2.4GHz and 5GHz WiFi connection
Although I initially said that the most common reason PS5 disconnects from WiFI is due to 2.4GHz internet. Now it seems that a handful of users agree that 2.4GHz seems to work better compared to 5.0GHz. Furthermore, we already know that the 2.4 GHz WiFi connection has better penetration and is considered a renowned technology for remote networks. The 5 GHz connection, on the other hand, is recommended for those who have the PlayStation 5 close to the router and want the highest possible speed. We compared this issue and according to user reports, the PS5 recently had a firmware update which continued to cause the issue on 5GHz connections.
If you can't understand the technical side, see what happens. The PlayStation 5 struggles to keep up with a 5GHz connection and this confirms an additional problem of constantly disconnecting when downloading games. Otherwise, it won't switch to 2.4GHz networks because it has already saved another network. This could also be the other way around, but for now you can fix constant disconnections by switching between 2.4GHz and 5GHz WiFi.
- OpenIdeasand click Network.
- NowProceed with the settingsand then "Connect to the Internet".
- turn aroundMouse over to your current networkand click the three selection buttons on Dualsense.
- To choosewifi frequency band, and change it to anyr 5 GHz ou 2,4 GHwith them Situation.
- Continueyour PS5 and test download speed and consistency.
More detailed troubleshooting via PlayStation Tool
Let's put aside all the things thatPlayStation repair and connectionIt's a great tool that can pinpoint your exact problem with its wide range of options. This can be extremely helpful in situations where you cannot relate your issue to this article or anyone else. PlayStation Fix and Connect provides a list of solutions, each containing specific issues. In addition, you can also check whether you have followed the basic steps or not.
Get in touch with the PlayStation team
As well as trying to identify your issue via PlayStation Fix and Connect, you can also speak to a representative and discuss your issue in detail. This is relatively helpful as the PlayStation team is aware of the core issue and can suggest the most accurate solution for you. Please note that this is the latest version and you should try the fixes shown above.
Factory reset your PS5
The last and main method that can fix PS5 Wi-Fi problem is reset. We could have recommended this at the beginning of the article, but knowing the consequences of data loss and restarting finally did. However, data can be saved to an external or USB drive. Also, factory reset is the best option to restore all settings and fix WiFi related issues. Note that factory reset is only useful if there is a possibility that the console is having issues. This will not change or fix any external issues such as: B. your internet does not provide a WiFi connection or your router may be far from the console. On the other hand, it can fix network issues like latency errors, disconnects on 2.4GHz and 5GHz networks, failure to find a network, and more.
Factory resetting a PS5 is easy. Just close the console and quickly press the power button for 8 seconds. This will result in two beeps, which will take you to safe mode. During the process, connect your DualSense via a USB cable and click the PS button during the boot process. Then a list of options will appear and you should proceed with the factory reset.
Despite being a newly released console, consumers generally don't expect many issues, but anyone who has consistently followed the PlayStation line will know that this is normal. The PlayStation 4, along with the higher-end Pro version, had similar issues, and a few years ago, the WiFi issue was common among PlayStation fans. Likewise, we don't think the PlayStation 5 has any hardware issues that could perpetuate its Wi-Fi issues. We only believe it to be firmware because it was pointed out during the reporting period. Most reports were shared after December 10th, which is the exact release date for version 20.02.-30.02.00. Also, the PS5 is known to have an issue with a 5GHz connection. We recommend correcting all of the above steps. they are guaranteed to solve your problem.
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Why is my Wi-Fi so slow on PS5 2022? ›
Causes of Slow Wi-Fi on PS5
Problems with your router and modem. Interference between the PS5 console and your router. Your network is overloaded. Problems with the PlayStation Network (PSN) servers or the online service you're trying to use.
That's the gist in short: 2.4GHz for distance, 5GHz for speed. So, if your PS5 in within close range of your router, it only makes sense to use the 5GHz band to max out your speeds for everything from game downloads to online play.What does NW 102216 2 mean? ›
An error occurred while connecting to PlayStation™ Network. Please try the following: Check the PlayStation™Network status page to see if there are any network issues. Try using a wired connection if possible.Why is my PS5 not getting good Wi-Fi? ›
The further away your PS5 is from your router, the further the internet signal has to travel before it reaches your console. This significantly weakens the signal, especially if it has to travel through thick walls. Perform an internet speed test in both of the rooms that your PS5 and your router are in.Why is my PS5 lagging but internet is fine? ›
Causes of the PS5 Lagging Issue
PS5 games are set to high graphics settings (Fidelity graphics mode). There's no enough storage space on the PS5 console. You have faulty hardware or an outdated PS5 system software version. There are system software bugs and issues.
We recommend at least 50–100 Mbps to game on the PS5.
Take our quick internet and Wi-Fi speed test and see how fast your download speeds are. Need more speed for your PS5? Look for faster internet near you.
- On your PS5, head to the Settings menu.
- Select Network.
- Select Settings.
- Select Set Up Internet Connection.
- Wait for the initial scan to end.
- Press the Options button on your controller to access the advanced menu.
- Select 5GHz under Wi-Fi Frequency Bands.
The PlayStation 5 is capable of operating on 2.4GHz Wi-Fi and 5GHz Wi-Fi band frequencies. The issue is that it doesn't necessarily default the best connection.Why won't my PS5 connect to Wi-Fi but everything else will? ›
Double-check your Wi-Fi network and password
If your network name and password are incorrect, you won't be able to connect to the web. The default name and password should be on the back of your router. If you've changed them, which we recommend, try plugging both in again on your PS5 to make sure they're correct.
If your PS4 won't connect to the internet, the PlayStation Network may be offline. You should also make sure to check your Wi-Fi connection and reset or move your router and modem. You can also try adjusting your PS4's DNS settings as a final resort to fix connection issues.
Why is my PlayStation not connecting to Internet? ›
Causes of PS4 Not Connecting to the Internet
Your Wi-Fi network lost internet connectivity. You're attempting to connect with an invalid username or password. The DNS settings on your PS4 aren't configured correctly. The distance between your PS4 and the wireless router is too far, causing intermittent signal loss.
An error has occurred while connecting to the PlayStation™Network. Please try the following steps: Check the PSN status page to see if there are any server failures or maintenance going on. Restart your PlayStation®5 and connect to the Internet using a wired connection if possible.How do I fix code NW? ›
In many cases, power cycling your devices will fix a problem like Netflix code NW-2-5. That means you will need to completely shut down your devices, unplug them from the wall, plug them back in and turn them back on.What is the best DNS setting for PS5? ›
This is one of the best DNS servers for the PS5 when the user considers privacy the most important facet. Cloudflare doesn't even log any user data or IP addresses, which ensures the company doesn't keep any login information of its users. Its primary DNS is 1.1. 1.1, and the secondary DNS is 1.0.
An incompatible DNS might also result in high ping in online games. Fortunately, you can manually change the DNS settings in your PS5 and get the services you want. If the connection issues you're experiencing are DNS-related, then setting manual DNS servers can fix it for good.What should my DNS be on PS5? ›
If you want to use Google's Public DNS settings, enter 22.214.171.124 and 126.96.36.199 (or use your preferred settings). For MTU Settings, select Automatic. For Proxy Server, select Do Not Use. That's it.Why am I lagging even though my Wi-Fi is fine? ›
“If you're getting slower Internet than you're supposed to, you can try resetting your modem and router (turning them off and on again). You might also want to check the other devices in your house before or after this step. If it's just one device that's slow, you might just have a hardware problem.”Why is my game lagging but my Wi-Fi is fine? ›
A lagging game is often the result of high latency in your internet connection. This means it takes more time for data to transfer from your network to the server, and from the server back to your network.Can dust in PS5 cause lag? ›
The short answer is yes. Dust can cause problems for any electronic device, including your PlayStation 5. The problem isn't just with dust itself — it's also with the way that dust gets into your console.What is normal connection speed for PS5? ›
A GOOD internet speed will be 50mbps to 100mbps to download games and their updates in 2–3 hours or less than 2 hours. And for downloading games and their updates a GOOD speed is 50 to 100mbps.
How do I test my Wi-Fi speed on PS5? ›
Choose the gear icon on the top of your screen to open the Settings. Select Network and then Connection Status. Choose Test Internet Connection.How do I manually connect my PS5 to WIFI? ›
You can connect to the Internet with the PlayStation 5 console using Wi-Fi (for a wireless connection) by going to Settings > Network > Settings > Set Up Internet Connection.Should I use 5G or 2.4 g for gaming? ›
Ideally, you should use the 2.4GHz band to connect devices for low bandwidth activities like browsing the Internet. On the other hand, 5GHz is the best suited for high-bandwidth devices or activities like gaming and streaming HDTV.Is 5 GHz good for gaming? ›
Is it better to use 2.4 GHz or 5GHz for gaming? As Clark Powell wrote it's far better to game at wired Gigabit networking than wireless. However, if your ONLY option is Wi-Fi then 5Ghz is likely to be the best choice! 5G is better for gaming as it has much bettter utilization of your network.Do you need WIFI 6 for PS5? ›
Can PS5 use 5GHz Wi-Fi connections? Many gamers are asking whether Sony PlayStation 5 has support for Wi-Fi 6. The short answer is yes. PS5 has a Sony J20H100 Wi-Fi 6 network card with support for 2x2 MU-MIMO wireless transfers and Bluetooth 5.1.How do you fix PS5 can't connect to online services? ›
Leave all existing settings intact and change your primary and secondary DNS to any of the following:
- 1.1. 1.1.
- 1.0. 0.1.
- 8.8. 8.8.
- 4.2. 2.2.
To disable Ipv6, in the Network Connections Properties window, under This connection uses the following items:, click to uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) and then click the OK button.How to fix NW 102261 2? ›
Please try the following steps: Check the PSN status page if there is any server failure or maintenance going on. Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible. And configure the network settings again.How do I fix error code WS 116522 7 on PS5? ›
- To update via the Internet. ・Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible, and configure the network settings again. ...
- To update via a USB storage device. Please download the latest version of the system software. ...
- To update with a game disc.
- Review your Internet connection settings.
- Turn off your Modem/Router and wait for more than 5 minutes, then restart it.
- When using wireless (Wi-Fi) communication, bring PlayStation®5 close to the access point or router and make sure that there is nothing interrupting the communication between those devices.
What is NW 2 5 Wi-Fi code? ›
Netflix error code NW-2-5 is caused by a connection issue that prevents the Netflix app or website from communicating with the Netflix servers. If it can't connect, it can't stream, resulting in the NW-2-5 error message or a similar error, such as a generic “network error” message or a more specific error code (eg.How do I fix err connection reset? ›
- Check If the Website Is Working. ...
- Disconnect from VPN. ...
- Reboot Your Network Device. ...
- Clear the Browser Cache. ...
- Deactivate Antivirus and Firewall. ...
- Disable Proxy Server Access. ...
- Reset TCP/IP Settings.
Code: NW-2-4. This error happens when a network issue stops your device from reaching Netflix.What is error code for no internet? ›
502 Bad Gateway. The server, while acting as a gateway or proxy, received an invalid response from the upstream server it accessed in attempting to fulfill the request. 503 Service Unavailable. The server is currently unable to handle the request due to a temporary overloading or maintenance of the server.What causes a connection reset error? ›
If you run into the “ERR_CONNECTION_RESET” error, it means that your browser can't establish a connection to the remote server. In most cases, it's due to a misconfiguration in your internet settings or something else that's blocking the connection.What does NW 3 6 mean? ›
We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. This error happens when a network issue stops your device from reaching Netflix.Why is my Wi-Fi so slow all of a sudden 2022? ›
If your WiFi network has suddenly become very slow, you might be dealing with the so-called bandwidth hog, a user or application that uses substantially more bandwidth than other users and applications on the same network.How can I improve my internet connection on PS5? ›
- Reset your router. Resetting your router typically resolves internet speed issues. ...
- Set up a wired internet connection. Connect an ethernet cable to the back of your PS5 and run it to the ethernet port in your router. ...
- Ensure you're connected to 5G. ...
- Change DNS Settings.
Network congestion and throttling are the most common reasons for internet slowdowns in the latter part of the day. There is an internet rush hour that usually runs from about 7-11 pm on weekdays. This can interfere with your use of the internet for streaming, movies, and more.Why am I lagging with good internet? ›
A lagging game is often the result of high latency in your internet connection. This means it takes more time for data to transfer from your network to the server, and from the server back to your network.
Can PS5 connect to 5GHz Wi-Fi? ›
The PlayStation 5 is capable of operating on 2.4GHz Wi-Fi and 5GHz Wi-Fi band frequencies.